Covid-19 Update

COVID-19 Update from Ellicott Mills Dental

Update: 5/22/2020

Dear Patients, 

We hope that you and your families are all staying safe and healthy. As the state of Maryland has lifted its stay at home order, we’d like to provide an update:

Ellicott Mills Dental will remain temporarily closed while we continue to secure the proper amount of PPE and other equipment necessary to be compliant with the CDC’s guidelines for re-opening. We are investing heavily in new equipment, safety measures, and training to make sure that our facility is safe for our patients, as well as our entire staff.

While other facilities around the county may have already started to open, your safety continues to remain our top priority. This is the reason why we have made the difficult decision to remain closed until we are confident that our office not only meets but exceeds the standards set forth by the CDC and the American Dental Association. 

This was not an easy decision to make, as we and our staff are eager to help and treat you all again. As much as we would like to accept in-person appointments, we cannot in good conscience do so until we are absolutely certain that a visit to our office will not compromise the health and safety of any of our patients or staff. 

We will continue to provide updates as often as we can. 

We look forward to seeing your smile again! Please call our office if you have any questions about the steps we’re taking to keep you and all of our other patients safe. Please call our office at 410-461-3311 or visit our website at www.ellicottmillsdental.com for more information.

Thank you for being our patient. We value your trust and loyalty, and we look forward to welcoming back our patients, neighbors, and friends. 

Sincerely, 

Dr. Kimberly M. Ford, Dr. Steven H. Becker, & Team

How to Use Hand Sanitizer | Ellicott Mills Dental
Update: 5/7/2020
Dear Patients,
 
We hope this letter finds you and your family in good health. Our community has been through a lot over the last few months, and all of us are looking forward to resuming our normal habits and routines. While many things have changed, one thing has remained the same: our commitment to your safety.

Infection control has always been a top priority for our practice and you may have seen this during your visits to our office. Our infection control processes are made so that when you receive care, it’s both safe and comfortable. We want to tell you about the infection control procedures we follow in our practice to keep patients and staff safe.

Our office follows infection control recommendations made by the American Dental Association (ADA), the U.S. Centers for Disease Control and Prevention (CDC) and the Occupational Safety and Health Administration (OSHA). We follow the activities of these agencies so that we are up-to-date on any new rulings or guidance that may be issued. We do this to make sure that our infection control procedures are current and adhere to each agencies’ recommendations.

You may see some changes when it is time for your next appointment. We made these changes to help protect our patients and staff. For example:

  • Our office will communicate with you beforehand to ask some screening questions. You’ll be asked those same questions again when you are in the office.
  • We have hand sanitizer that we will ask you to use when you enter the office. You will also find some in the reception area and other places in the office for you to use as needed.
  • You may see that our waiting room will no longer offer magazines, children’s toys and so forth, since those items are difficult to clean and disinfect.
  • Appointments will be managed to allow for social distancing between patients. That might mean that you’re offered fewer options for scheduling your appointment.
  • We will do our best to allow greater time between patients to reduce waiting times for you, as well as to reduce the number of patients in the reception area at any one time.

We look forward to seeing you again and are happy to answer any questions you may have about the steps we take to keep you, and every patient, safe in our practice. To make an appointment, please call our office at 410-461-3311 or visit our website at www.ellicottmillsdental.com.  

Thank you for being our patient. We value your trust and loyalty and look forward to welcoming back our patients, neighbors and friends.

Sincerely,

Dr. Kimberly M. Ford, Dr. Steven H. Becker & Team

Update: 3/30/2020
Update: 3/17/2020
Dear Patients,
 
As of this morning, the Maryland State Dental Association has asked all dental offices to voluntarily limit patient contact to emergency treatment only for the next three weeks.  Although this is a recommendation and not a requirement, Ellicott Mills Dental will be extending our closure another week to comply with this request.  We will be working under the conditions explained in yesterday’s letter (below) and we will continue to update our policies as the situation warrants.  Thank you for your understanding.
 
Dr. Kimberly Ford
Update: 3/16/2020
Update: 3/13/2020
 
Dear Patients,
 
Ellicott Mills Dental is fully aware of the recent developments involving the Covid-19 (Coronavirus) outbreak.  We want to assure you that we are taking all necessary precautions to keep our patients and staff safe.  We always follow Universal Precautions.  This means that we treat each patient every day as if they have a contagious disease.  We follow strict sterilization and disinfection protocols.  All instruments are autoclaved, and rooms and equipment are cleaned with hospital grade disinfectants.  In addition to our standard cleaning procedures, we are continuously wiping down door knobs, railings, counter tops, etc., with medical grade disinfectant.  
 
As of today (3/13/2020), we plan to remain open during our normal business hours to serve our patients.  We will continue to monitor the situation and make adjustments to our schedule if necessary.  In the event we are prevented from maintaining our schedule, all patients will be notified promptly.  No news is good news!  We realize that there will be circumstances affecting our patients that are out of their control, such as school closures.  If you are unable to keep your appointment, please let us know as soon as possible.  Additionally, if any patient is not feeling well, we ask that you reschedule your appointment.  Any patient who comes to the office with a cough, fever, or visible sign of illness will be asked to reschedule.  During this time, we will waive our usual 48 hour cancellation policy.  
 
If you have any questions or concerns, please do not hesitate to contact us by phone or email.  And remember, DON’T PANIC AND KEEP FLOSSING!
 
Sincerely,
 
Dr. Kimberly Ford
Dr. Kimberly Ford | Ellicott Mills Dental